Objective - Build a Salesforce platform that provide effortless, fast, peronalized digital customer experience based on a 360 degree view of the customer and unified system for all segments.

Purpose of the role -The scope of the CRM solution was very wide and included sales, service and experience cloud.
Furthermore, the One CRM project was tightly integrated to many Danfoss core IT solutions, so the solution was touching many central business processes.

What I've done:

1. Led the Roll-out organization (Data Quality, Data Migration, UAT test, Training, Use Management, Communication)
2. Secured detailed time schedule and kept updated (30+stakeholders)
3. Facilitated the collaboration between the segment/CSC roll-out leads
4. UAT test phase strategy and management, user management
5. Coordinated activities/dependencies with the template workstreams
6. Secured risks and issues are identified, documented and managed
7. Secured regular reporting  progress to the program management
8. Managed steering committees and diverse virtual teams.
9. Facilitated Salesforce Marketing Cloud Implementation Strategy workshops an planning
10. Executed comprehensive onboarding, communication, uat and implementation plan for Semikron Danfoss.

The objective – A new dematerialized approach to order taking. IDEMIA is a French digital security company specializing in biometrics, identification and authentication, digital security, data and video analysis. In 2019, the company had nearly 15,000 employees worldwide. By launching Starcove, IDEMIA allows its customers to personalize, order and track the production and delivery of their smart cards.

Solution - An increase in customer satisfaction who can easily and quickly place their order. Enriching the quality of the customer experience through personalization services for ordered smart cards. Optimization of order processes which reduces error rates and speeds up processing processes, thanks to reuse of the history of orders placed in the form of templates.
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What I've done

1. Managed Salesforce Platform and portfolio of the projects with all the Business Units, around the piloting of pre-sales (bid process, estimate, foecast) and service , boosting client satisfaction by approx. 32%.
2. Integrate the order taking chain from a Salesforce web portal to ERP integration, factory manufacuring, then customer delivery (Business domain = cards for Teecom operators)
3. Led Salesforce restructure, driving strategic value creation.
4. Delivered projects on time & budget, saved costs.
5. Cultivated a collaborative environment and shaped the vision of agile projectmanagement for a 13+ person team.
6. Managed & optimized Salesforce platform operations.

Objective - GE Renewable Energy Commercial DT's team  was transforming the way sales and commercial teams manage opportunities inside Salesforce.com.

Solution - Commercial DT's Team worked with Capgemini to upgrade the Salesforce Platform from Classic UI to the new Lightning UI. After 10 months of working within an Scrum framework that enabled visibility and flexibility, we were able to roll out the Lightning tranformaion. With this update GE Renewable Energy employees can create opportinities faster, visualize real-time data in order to validate installation scheduling, gain long-term visibility that enables the anticipation of resource demand, and more effectively forecast the entire supply chain. Gathering real-time data in order to anticipate future installation demand and create a schedule that fulfils customer requests while reducing the risk of delays and the stress placed upon employees. Now customers experience fewer delays, enjoy more predictable installations, and have greater confidence in GE Renewable Energy.

Success - My success was leading a global Salesforce Lightning transition project where I successfully managed the scope, budget, schedule, and risks of the project and ensured a smooth and seamless migration to the new platform. But, without a cohesive team wouldn't have been sucessful.

This project was strongly connected to the GE Renewables scaled B2B e-Commerce success strory.

"In a recent survey of 350 B2B leaders, 94% expected their growth to come from ecommerce. And with traditional sales channels at risk because of pandemic-related restrictions, it’s absolutely critical to focus on selling online. But launching or growing your ecommerce isn’t easy. Even under normal market conditions, these deployments traditionally take months to execute. Today, you likely face a newly remote workforce, siloed systems, and uncertain economics. But GE Renewable Energy was able to build a B2B commerce site in 12 weeks."
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What I've done:

1. Led cross-functional teams and CRM projects and releases from the business requirements to delivery
2. Increased business satisfaction by over 26%.
3. Improved digital processes to enhance productivity and customer satisfaction leveraging LEAN methodology and Agile mindset.
4. Managed large projects (24+ teams) & diverse teams.
5. Navigated complex Salesforce Lightning migration.
6. Delivered projects within scope and budget and time.
7. Facilitated workshops and sessions for effective planning.